bank says customers won't be affected by card skimmer scheme

Clarksville Now - 8/17/2016

Debit/credit card skimmer devices were discovered at four local bank ATM locations over the weekend, three of which belong to First Advantage Bank (FAB).

The skimmers were removed the same day after a customer alerted police.

“Thanks to our customer’s awareness and a quick response from the Clarksville Police Department, we were able to locate all three skimming devices and remove them before any sensitive information could be retrieved. We took immediate steps to communicate with our customers and alert other area banks. Working together, we were able to thwart these would-be thieves and send a message that our community will not tolerate this type of criminal activity,” said Earl Bradley, First Advantage Bank CEO.

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First Advantage Bank employees worked through the weekend to identify and contact cardholders whose information may have been at risk. A thorough investigation revealed that the ATM skimmers were only on First Advantage Bank machines for a brief period of time on Saturday morning and that the devices were captured before the thieves could retrieve them.

The bank has released high definition surveillance video from ATMs to help local authorities in their ongoing investigation.

Although the devices were captured, the bank plans to issue replacement debit cards to customers as an additional precaution.

“We want our customers to have peace of mind knowing that safety and security are the highest priority,” said Bradley. “We began providing CardValet, a new debit card monitoring product. These resources will provide additional protection for our cards and still enjoy the many convenient benefits technology offers.”

CardValet is an app that gives customers the ability to define when, where, and how their card is used. Customers can safeguard against fraud by turning their card “on” or “off,” setting transaction controls to specific locations and enabling real-time alerts to stay informed about where a card is used or declined.

F&M Bank, the fourth location affected, has not released a statement.

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